API Product FAQs

Why should I use the APIs and not the pre-built screens?
If you want to customize the screens and use your own payment gateway to collect the payments, then you should integrate with the APIs. You will also need t...
Tue, 21 Feb, 2023 at 12:50 PM
What is an Agent/Institution?
These entities offer bill payments as a feature to their customers on their channels. These channels can be physical (like business correspondents) or digit...
Tue, 21 Feb, 2023 at 12:51 PM
What is the process for onboarding the API product?
The process of onboarding the API product can be summarized as Registering as an Agent/Institution Designing the front-end screens Submit the test resul...
Tue, 21 Feb, 2023 at 12:54 PM
Is a current account with a partner bank mandatory?
Yes, it is for Agents/Institutions using the API product or those using custom payment options on the pre-built screens. You will have to ensure the current...
Tue, 21 Feb, 2023 at 12:55 PM
What are the screens that will have to be submitted?
Category list screen, on which all BBPS categories are listed. Biller list screen, on which all billers under a selected category are listed. Custom...
Tue, 21 Feb, 2023 at 12:56 PM
How much time does it take to go live?
It takes 3-4 weeks to be onboarded as an agent institution once the screen approvals are in place.
Tue, 21 Feb, 2023 at 12:56 PM
When can a customer raise a dispute on a transaction?
It is advised for a customer to raise a dispute after 24 hrs of making a transaction.
Tue, 21 Feb, 2023 at 12:57 PM
How do we know if a new biller is onboarded on BBPS?
We refresh the master file of the biller every week to ensure any new biller is reflected in the list.
Tue, 21 Feb, 2023 at 12:57 PM
What is the timeline for getting the final status of the transaction?
The timeline is T+1. If you do not get a final status after T+1, you can reach out to Setu Support by writing to support@setu.co.
Tue, 21 Feb, 2023 at 12:58 PM