Setu Support

If you want to customize the screens and use your own payment gateway to collect the payments, then you should integrate with the APIs. You will also need t...

These entities offer bill payments as a feature to their customers on their channels. These channels can be physical (like business correspondents) or digit...

The process of onboarding the API product can be summarized as Registering as an Agent/Institution Designing the front-end screens Submit the test resul...

Yes, it is for Agents/Institutions using the API product or those using custom payment options on the pre-built screens. You will have to ensure the current...

Category list screen, on which all BBPS categories are listed. Biller list screen, on which all billers under a selected category are listed. Custom...

It takes 3-4 weeks to be onboarded as an agent institution once the screen approvals are in place.

It is advised for a customer to raise a dispute after 24 hrs of making a transaction.

We refresh the master file of the biller every week to ensure any new biller is reflected in the list.

The timeline is T+1. If you do not get a final status after T+1, you can reach out to Setu Support by writing to support@setu.co.