Setu Support

Bridge 14

• What is the Bridge?
• How do I sign into the Bridge account?
• What are the common Setu Bridge terms?
• How do I reach Setu’s support team for any issues with Bridge?
• How do I view and use Settlement and Transaction reports on The Bridge?

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What is BBPS BOU 6

• What is Bharat BillPay System?
• Who is eligible for BBPS?
• What is the customer flow?
• Who is a biller in BBPS?
• Who is a Biller, and what are the Different Categories to onboard?

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Product Features 1

• Settlements 101 Guide

Integration 5

• Integration FAQs
• Miscellaneous Integration FAQs
• What happens once I go-live?
• Explain the different status of the bill in the Collect BBPS API.
• Explain the different amount exactness scenarios in the Collect BBPS API.

FAQs 16

• What can I do with this product?
• What is BBPS Biller ID?
• What is BBPS Biller MDM?
• What is a BOU?
• What is the KYC needed to get onboard on BBPS?

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What is BBPS COU 3

• What is BBPS?
• Who is an Agent?
• What can I do with this product?

Whitelabelled/pre-built screen FAQs 10

• What are the pre-built screens?
• What is the process for onboarding the white-label product?
• What are the customizations available in the pre-built screens?
• Which payment modes are available with the integration of the white-label/pre-built screen?
• What are the steps involved in AI onboarding?

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API Product FAQs 9

• Why should I use the APIs and not the pre-built screens?
• What is an Agent/Institution?
• What is the process for onboarding the API product?
• Is a current account with a partner bank mandatory?
• What are the screens that will have to be submitted?

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What is UPI Deeplinks 7

• What is UPI?
• What is Collect UPI DeepLinks?
• Who is a Merchant?
• What can I do with this product?
• Overview/Flow of how this works?

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FAQs 22

• How do refunds for UPI work?
• Can I get onboarded to use UPI Deeplinks if I am an Individual?
• Is Sandbox testing possible for UPI Deeplinks?
• How long are the links available/What is the validity of the links?
• Can a customer pay on the same link once a bill has been paid?

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What is KYC? 1

• What is KYC?

PAN 4

• What is Setu PAN API?
• What can I do with this product?
• How do you verify PAN?
• What are the test details one can use?

OKYC 7

• What is offline Aadhaar KYC?
• What does Setu provide in the OKYC solution?
• What can I do with this product?
• What are the steps to integrate OKYC?
• Different OKYC Modes of integration.

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Digilocker 3

• What is DigiLocker?
• What can I do with the Digilocker product?
• What are the steps in Integration?

Bank Account Verification 3

• What is Setu Bank account verification API?
• What can I do with this product?
• What is the difference between Sync and Async APIs?

Reverse Penny Drop (RPD) 7

• What is Reverse Penny Drop?
• How do we test RPD in Sandbox?
• Different Statuses in RPD transactions
• How do responses work for various bank accounts?
• What happens in a Mock payment?

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KYC FAQ 6

• Do you have any test data/identity for validating API in the sandbox?
• What is masking?
• Do you charge for all API requests?
• Where are your servers located?
• What is your purging policy?

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What is Account Aggregator? 6

• What is Account Aggregators (AA)?
• Who are the participants in the Account Aggregator ecosystem?
• Which businesses does Setu cater to, and what are Setu’s offerings within AA?
• What is the flow to request financial data in the AA ecosystem?
• How does one integrate with the AA FIU product?

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FAQs 24

• Which banks/insurers/securities institutions are FIPs and FIUs on the AA framework?
• What are the data parameters that I can get on the consent of the user?
• What are the UI guidelines as part of the FIU activity?
• Can I be the end recipient of user data on behalf of my FIU? (Eg: process a statement or do underwriting)
• How does pricing work in this ecosystem?

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