Setu Support

Bridge 15

• What is the Bridge?
• How do I sign into the Bridge account?
• What are the common Setu Bridge terms?
• How do I reach Setu’s support team for any issues with Bridge?
• How do I view and use Settlement and Transaction reports on The Bridge?

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What is BBPS BOU 5

• What is Bharat BillPay System?
• Who is eligible for BBPS?
• What is the customer flow?
• Who is a biller in BBPS?
• Who is a Biller, and what are the Different Categories to onboard?

Product Features 1

• Settlements 101 Guide

Integration 5

• Integration FAQs
• Miscellaneous Integration FAQs
• What happens once I go-live?
• Explain the different status of the bill in the Collect BBPS API.
• Explain the different amount exactness scenarios in the Collect BBPS API.

FAQs 16

• What can I do with this product?
• What is BBPS Biller ID?
• What is BBPS Biller MDM?
• What is a BOU?
• What is the KYC needed to get onboard on BBPS?

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What is BBPS COU 4

• Who is an Agent?
• Who is An agent institution?
• What are the benefits of being an AI?
• What can I do with this product?

Whitelabelled/pre-built screen FAQs 10

• What are the pre-built screens?
• What is the process for onboarding the white-label product?
• What are the customizations available in the pre-built screens?
• Which payment modes are available with the integration of the white-label/pre-built screen?
• What are the steps involved in AI onboarding?

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API Product FAQs 9

• Why should I use the APIs and not the pre-built screens?
• What is an Agent/Institution?
• What is the process for onboarding the API product?
• Is a current account with a partner bank mandatory?
• What are the screens that will have to be submitted?

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What is UPI Deeplinks 7

• What is UPI?
• What is Collect UPI DeepLinks?
• Who is a Merchant?
• What can I do with this product?
• Overview/Flow of how this works?

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FAQs 22

• How do refunds for UPI work?
• Can I get onboarded to use UPI Deeplinks if I am an Individual?
• Is Sandbox testing possible for UPI Deeplinks?
• How long are the links available/What is the validity of the links?
• Can a customer pay on the same link once a bill has been paid?

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What is KYC? 7

• What is KYC?
• Where can I access reports and see my daily data requests?
• How do I invite users to this dashboard?
• How do I access Analytics and Reports on the dashboard?
• What are the features of the Analytics and Reports section?

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Reverse Penny Drop (RPD) 18

• What is Reverse Penny Drop?
• How do we test RPD in Sandbox?
• Different Statuses in RPD transactions
• How do responses work for various bank accounts?
• What happens in a Mock payment?

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PAN 4

• What is Setu PAN API?
• What can I do with this product?
• How do you verify PAN?
• What are the test details one can use?

Aadhaar OKYC 9

• What is offline Aadhaar KYC?
• What does Setu provide in the OKYC solution?
• What can I do with this product?
• What are the steps to integrate OKYC?
• Different OKYC Modes of integration.

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Digilocker 7

• What is DigiLocker?
• What can I do with the Digilocker product?
• What are the steps in Integration?
• Is there an API route for digilocker?
• Where is the doctype code?

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Bank Account Verification 3

• What is Setu Bank account verification API?
• What can I do with this product?
• What is the difference between Sync and Async APIs?

KYC FAQ 6

• Do you have any test data/identity for validating API in the sandbox?
• What is masking?
• Do you charge for all API requests?
• Where are your servers located?
• What is your purging policy?

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E-sign 9

• What is E-sign?
• What can I do with this product?
• What are the steps to integrate E-sign?
• What are the E-sign match scenarios?
• Can we pass the document URL?

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What is Account Aggregator? 6

• What is Account Aggregators (AA)?
• Who are the participants in the Account Aggregator ecosystem?
• Which businesses does Setu cater to, and what are Setu’s offerings within AA?
• What is the flow to request financial data in the AA ecosystem?
• How does one integrate with the AA FIU product?

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FAQs 25

• Which banks/insurers/securities institutions are FIPs and FIUs on the AA framework?
• What are the data parameters that I can get on the consent of the user?
• What are the UI guidelines as part of the FIU activity?
• Can I be the end recipient of user data on behalf of my FIU? (Eg: process a statement or do underwriting)
• How does pricing work in this ecosystem?

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Reports and Analytics 10

• Where can I find AA-related reports and analytics?
• Why can’t you see reports and analytics?
• What are the different reports I can see in the reports and analytics section?
• What kinds of reports are available on the dashboard?
• What are the different statuses under Consent requests?

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Onboarding on Bridge V2 3

• How does one get onboarded on Bridge V2?
• How does one generate sandbox credentials?
• Steps to go live and complete onboarding.

What is BBPS BOU 3

• What is BBPS?
• What is the customer flow?
• Who is a Biller, and what are the Different Categories to onboard?

FAQs 10

• How do I check if the transaction has been posted through Axis BOU?
• Where can I check the transaction status?
• Where can I check the settlement status of a transaction?
• When does the settlement happen?
• How to get access to the AX91 dashboard?

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