Create a new ticket on this link in case you face any issues. If applicable, add screenshots or screen recordings to help us resolve your query faster.


If possible, do include additional details against your complaint, either the 

  • Partner ID → A partner ID is a unique identifier for your account, created during sign-up. You can find this partner ID by going to Org settings from the left panel. This would be useful while reporting any issues with your account.

  • Biller ID / Merchant ID → This is a unique identifier for a configured product (same as the integration done for a payment channel). Navigate to Configured Products from the left panel, click a configuration and look for the ID below the Biller / Merchant name.