FAQs

How do refunds for UPI work?
Setu provides access to refund functionality for UPI payments. Refunds can either be auto-initiated by Setu for pre-defined scenarios or voluntarily initiat...
Fri, 17 Feb, 2023 at 1:42 PM
Can I get onboarded to use UPI Deeplinks if I am an Individual?
Yes, you will have to submit certain KYC details, and post verification, you can get yourself onboarded.
Fri, 17 Feb, 2023 at 1:45 PM
Is Sandbox testing possible for UPI Deeplinks?
The sandbox environment does not connect to live bank systems or NPCI systems. Hence, we have developed an API addCreditwhere you can pass certain parameter...
Fri, 17 Feb, 2023 at 1:46 PM
How long are the links available/What is the validity of the links?
The validity of payment links is 40 days.
Fri, 17 Feb, 2023 at 1:46 PM
Can a customer pay on the same link once a bill has been paid?
The user cannot pay on the same link once a bill has been paid.
Fri, 17 Feb, 2023 at 1:46 PM
What is the KYC required for me to go live?
Below is the list of KYC required to go live on UPI Proof of Identity Business Legality Proof Proof of Business Address Merchant UPI VPA Sett...
Fri, 17 Feb, 2023 at 1:46 PM
How much time does it take for me to go live?
It takes 3-4 working days to go live post-submission of KYC in case there are no clarifications.
Fri, 17 Feb, 2023 at 1:46 PM
What is an intent flow, and how is it different from a collect flow?
1. Collect Flow  This traditional UPI collection flow allows bank account holders to transact using VPAs without entering additional bank information. The ...
Fri, 17 Feb, 2023 at 1:49 PM
Why is the intent flow different on an iOS device?
UPI intent is very popular with Android users because it enables them to make payments from any UPI PSP app installed on their mobile phone. The customer...
Fri, 17 Feb, 2023 at 1:50 PM
How many times can a user pay on a link?
All UPI links are for single use, irrespective of the expiry date. Even if the customer is able to make double payments (due to the UPI app caching policy o...
Fri, 17 Feb, 2023 at 1:50 PM